Exchange and return policies

At B3POS.COM Ⓡ, our goal is to ensure your complete satisfaction with your purchases. If for any reason you are not satisfied with your purchase, we offer a clear and simple process for exchanges and returns, subject to the terms and conditions described below and in compliance with Peruvian law.

1. Right to Legal Guarantee

According to Peru’s Consumer Protection and Defense Code, you are entitled to a legal guarantee if the product has factory defects, hidden flaws, or does not correspond to the quality, brand, or specifications advertised. In these cases, you can choose between a product replacement, free repair, or a refund.

2. Timeframes for Exchanges and/or Returns
  • For withdrawal or dissatisfaction applicable only to online purchases:  The maximum period is  7 calendar days  counted from the receipt of the product, provided that the product is in perfect condition.
  • For factory defects or faults:  The maximum period is 01 months , from the date of purchase or receipt of the product.
3. General Conditions

For any exchange or return, it is essential that the product meets the following requirements:

  • Present the original sales receipt (electronic receipt or invoice) and the transaction voucher, if applicable.
  • The product must be in its original packaging, with all its elements (labels, accessories, user manuals, warranty certificates, etc.).
  • The product  must not show signs of use , unless the return is due to a factory fault or defect.
  • Products purchased on clearance or special offer may not be subject to exchanges or returns, which will be clearly specified in the product description or at the time of purchase.
4. Products Excluded from Exchange or Return

For reasons of hygiene, safety or other reasons, the following products are generally not subject to exchanges or returns:

  • Products such as accessories that are mishandled.
  • PCs, laptops, and redistributable cell phones whose warranty exceeds 30 days.
  • Software that is incorrectly installed on purchased equipment and affects its operation.
5. Exchange or Return Process
  1. Notification:  The customer must coordinate the exchange or return by contacting us via email at support@b3pos.com or by phone and/or WhatsApp at +51 905473397  within the established timeframe, indicating the reason, providing image evidence, and attaching proof of payment. Alternatively, you can log in to https://b3pos.com/my-account/  with your existing credentials (a) or create an account (b). Then, go to Support and create a ticket (c).

2. Evaluation:  Our team will evaluate the request and, if necessary, coordinate the collection or shipment of the product to our facilities for review.
3. Resolution:  Once the product’s condition has been verified, the customer will be informed whether the exchange, repair, or refund is warranted.

6. Types of Refunds and Timeframes

The refund will be made using the same original payment method (credit/debit card refund, bank transfer, etc.).

  • The refund processing time will depend on the payment method and the customer’s bank policies. An estimated time will be provided once the refund is approved.
7. Shipping Costs
  • For factory defects or faults:  We will assume the transportation costs involved in the return or exchange.
  • For withdrawal or dissatisfaction (if applicable):  The customer will assume the shipping and collection costs of the product.
8. Acceptance of the Policy

Purchasing products on our website implies acceptance of this Returns and Exchanges Policy, which is mandatory and binding. We reserve the right to modify this policy at any time, posting updates on our website.